Support
How can we help?
Common issues and fixes for Fieldnote iOS apps. If you don't find what you need here, we're easy to reach.
Data & privacy
Storage, backups & devices
My entries disappeared
Fieldnote stores everything on your device — it never leaves your iPhone. Entries are removed if the app is deleted. To avoid losing data, use the Export button in Settings to save a backup file regularly. If you've lost entries and have a backup, you can restore it from the same Settings panel.
My data isn't showing on another device
Each device keeps its own data on the device — entries logged on your iPhone won't appear on your iPad. This is by design: your health data never touches a server, so there's no automatic sync. To move data between devices, export a backup on the source device and import it on the destination device via Settings → Data → Restore.
How do I back up and restore my data?
Open the app, go to Settings → Data, and tap Export. This saves a JSON file to your device, which you can keep somewhere safe (Files, iCloud Drive, or emailed to yourself). To restore, use Settings → Data → Restore and select the file. More detail in the FAQ.
FODMAP by Fieldnote
Common issues
An ingredient shows the wrong FODMAP level
FODMAP levels are based on the Monash University database and standard serving sizes. If something looks off — especially for a less common ingredient — please let us know and we'll review it. Include the ingredient name and the level you expected. We update the database regularly.
The parser didn't recognise a food I typed
The ingredient parser covers hundreds of foods but won't catch everything. If your food isn't detected, try a simpler name (e.g. "oats" instead of "overnight oat bowl"), or tap Add manually to search and add it directly. You can also save custom ingredients with your own FODMAP rating — they're stored on your device and will appear in future searches.
Hydration quick-buttons or sections aren't showing
Close the app fully and reopen it. If that doesn't help, make sure you're on the latest version from the App Store. Still broken? Send us a note with your iPhone model and iOS version.
Menopause by Fieldnote
Common issues
PDF export isn't working
The Report tab generates a PDF you can save or share through the iOS share sheet. If the share sheet doesn't appear, close the app fully and reopen it, then try again. From the share sheet you can save to Files, send by email, or print.
Graphs or history aren't showing
History and graphs require at least a few days of logged entries to render. If you've been logging but the graph is blank, close and reopen the app. If entries are missing entirely, check the Data section in Settings, and restore from a backup if you have one.
App Store & data
Getting the app, purchases & backups
How do I get the app?
Search for the app on the App Store, or follow the Download on the App Store link from our products page. There's no account to create.
How do I restore a purchase?
If you have unlocked the full toolset, open the app on a device signed in with the same Apple ID and tap Restore Purchases; the App Store reconnects it without charging you again.
Where is my data, and how do I keep it safe?
Your data lives on your device and never reaches a server. Because there's no cloud backup, export a backup JSON file regularly via Settings → Data → Export and keep it somewhere safe. To move to a new device or recover after deleting the app, import that file via Settings → Data → Restore.
Still stuck?
Email us at hello@fieldnote.health or use the contact form. We read everything and reply within one business day.